Return Policy
Returns & Refund Policy
At Deleour, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (order number or receipt)
To initiate a return, please contact us at deleour@gmail.com with your order number and reason for the return. Our support team will guide you through the process.
Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note:
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Shipping costs are non-refundable
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We do not offer refunds on sale or clearance items unless faulty
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If the return is due to a defective or damaged item, we will cover return shipping
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company or payment provider
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If the issue persists, email us at deleour@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at deleour@gmail.com within 7 days of receiving the item.
Return Shipping
You will be responsible for paying for your own return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method.
If you have any questions about this policy, don’t hesitate to contact us at deleour@gmail.com — we’re always here to help.