Shipping Policy
At Deleour, we’re committed to delivering your self-care essentials quickly and safely. Please read our shipping policy below to understand how and when your order will arrive.
Processing Time
All orders are processed within 1–3 business days. Once your order is shipped, you’ll receive a confirmation email with a tracking number.
Shipping Times
Standard International Shipping:
Estimated delivery: 6–12 business days
(Shipping times may vary depending on your location and customs processing.)
Note: Delays may occur during holidays, sales periods, or due to unforeseen circumstances.
Shipping Rates
We offer free standard shipping on all orders.
(Express shipping options may be added in the future.)
Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become available.
Lost or Delayed Orders
If your order hasn’t arrived after 20 business days, please contact our support team at support@deleour.com, and we’ll investigate the issue for you.
Customs & Duties
International orders may be subject to customs fees or import duties. These are the responsibility of the customer and vary by country.
Still have questions? Reach out to us anytime at deleour@gmail.com — we’re here to help!